Part A — Terms & Conditions
PART A — TERMS AND CONDITIONS
1. Introduction
Welcome to AISLE, a web-based wedding planning platform that connects couples (Clients) with wedding professionals (Service Providers) in the Philippines. By creating an account, you agree to comply with these Terms and our Privacy Policy. If you do not agree, do not use the platform.
2. Eligibility and Account Registration
To register an account on AISLE, you must:
- Be at least twenty-one (21) years of age;
- Provide accurate, current, and complete information;
- Maintain and update your account information promptly;
- Have legal capacity to enter a binding agreement under Philippine law.
3. Account Responsibility
You are solely responsible for your account credentials. You agree to never share your login details, immediately report unauthorized access, and log out after each session on shared devices.
4. Client Responsibilities
As a Client, you agree to provide accurate wedding details, review service information before booking, communicate respectfully with Service Providers, honor confirmed bookings or give timely cancellation notice, and refrain from submitting false or malicious reviews.
5. Service Provider Responsibilities
As a Service Provider, you agree to keep your profile, services, and pricing accurate, respond promptly to inquiries, deliver services as described, upload only authentic portfolio content, undergo verification when required, and comply with all applicable Philippine laws.
6. Bookings, Estimates, and Payments
Cost estimates on AISLE are for guidance only and may vary from final pricing agreed upon with a Service Provider. AISLE facilitates the collection of downpayments and final payments on behalf of Service Providers through a third-party payment processor (PayMongo), and disburses these funds to Service Providers after deducting applicable processing fees. AISLE is not a party to the underlying service contract between Client and Service Provider, and does not guarantee or take responsibility for the quality, timeliness, or delivery of any service booked through the platform. Disputes regarding service quality or delivery must be resolved directly between the Client and Service Provider.
7. Prohibited Conduct
- Creating fake or duplicate accounts;
- Posting false, fraudulent, or misleading content;
- Engaging in harassment, abuse, or discriminatory behavior;
- Attempting unauthorized access to the platform or other accounts;
- Using the platform for any unlawful purpose under Philippine law;
- Scraping data without prior written consent.
8. Platform Policy and Account Termination
AISLE may suspend or terminate any account violating these Terms, remove violating content, and modify any platform feature at any time. Upon termination your access will immediately cease.
9. Intellectual Property
All platform content — logo, design, text, graphics, and software — is the exclusive property of AISLE and protected under Philippine intellectual property laws. By uploading content, you grant AISLE a non-exclusive, royalty-free license to display it for platform operation.
10. Limitation of Liability
To the fullest extent permitted by law, AISLE shall not be liable for any direct, indirect, incidental, or consequential damages; loss of data, revenue, or profits; disputes arising from Client–Provider transactions; or delays, failures, or errors caused by our third-party payment processor, PayMongo, or by the banking and payment networks (e.g. GCash, InstaPay, PESONet) it relies on. AISLE will make reasonable efforts to assist in resolving payment or payout issues but does not guarantee the timing or outcome of any transaction processed by PayMongo.
11. Dispute Resolution
Client–Provider disputes should be resolved directly. User–AISLE disputes undergo good-faith negotiation for thirty (30) days, then submitted to the competent courts of the Republic of the Philippines.
12. Governing Law
These Terms are governed by the laws of the Republic of the Philippines. Legal actions shall be brought exclusively in the competent courts of the Philippines.
13. Changes to These Terms
AISLE may update these Terms at any time with notification via email or in-platform notice. Continued use constitutes acceptance of the revised Terms.
14. Acceptance
By registering, you confirm you have read, understood, and agreed to be bound by these Terms in their entirety.
Part B — Privacy Policy
PART B — PRIVACY POLICY
RA 10173 Compliance. This Privacy Policy is issued pursuant to Republic Act No. 10173 — the Data Privacy Act of 2012, administered by the National Privacy Commission (NPC) of the Philippines.
15. Data Controller
AISLE acts as the Personal Information Controller (PIC) for all personal data collected through this platform, ensuring your data is processed lawfully, fairly, and transparently.
16. Personal Data We Collect
- Identity data: First name, last name, date of birth;
- Contact data: Email address, mobile number;
- Account data: Role, password (stored in hashed/encrypted form);
- Profile data: Business name, profile photo, address, service descriptions, portfolio images;
- Verification data: Government-issued ID, business permits, selfie with ID (Service Providers only);
- Transaction data: Booking details, event dates, packages, pricing;
- Payment and payout data: Billing name and email used for payment processing; for Service Providers, GCash and/or bank account details used to receive payouts;
- Communication data: Messages between Clients and Service Providers;
- Technical data: IP address, browser type, device info, cookies, usage logs.
17. Purpose and Legal Basis for Processing
We process your data for account creation, identity verification, facilitating bookings and communications, sending OTP codes and notifications, platform analytics, and compliance with Philippine law. We do not sell, rent, or trade your personal data for marketing purposes.
18. Data Sharing
Data may be shared with other platform users (to facilitate bookings), email providers (for OTP via Gmail SMTP), our payment processor, PayMongo (to process downpayments, final payments, and Service Provider payouts), government authorities (where required by law), and other platform processors under strict confidentiality agreements.
19. Your Rights as a Data Subject
Under RA 10173, you have the right to: be informed, access your data, request rectification, erasure or blocking, data portability, object to processing, and lodge a complaint with the NPC at privacy.gov.ph.
To exercise your rights, contact: aisleweddingplanner@gmail.com
20. Data Security
- Password hashing using bcrypt (PHP password_hash);
- OTP-based email verification for registration and password reset;
- Encrypted SMTP (STARTTLS) for all email communications;
- Payments and payouts are processed by PayMongo, a licensed payment service provider; AISLE does not store your card, GCash, or bank credentials, and all payment data in transit is protected using PayMongo's encryption and signed webhook verification;
- Access controls limiting data access to authorized personnel only.
21. Data Retention
- Active account data: Retained for the duration of your account;
- Verification documents: Retained as required by applicable law;
- Transaction records: Retained for at least five (5) years;
- OTP codes: Deleted immediately upon use or expiration.
Upon account deletion, data is erased or anonymized within thirty (30) days, unless retention is required by law.
22. Cookies and Tracking
AISLE uses session cookies to maintain your logged-in state only. We do not use advertising or third-party analytics cookies.
23. Children's Privacy
AISLE is not intended for individuals under 21 years of age. Accounts found to belong to minors will be immediately terminated and all data deleted.
24. Changes to This Privacy Policy
We may update this Privacy Policy with notification via email or in-platform notice. Continued use after notification constitutes acceptance.
